support-empathy-truth: workflow management

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Workflow Management System
A workflow management system is a computer system that manages and defines a series of tasks within an organisation to produce a final outcome or outcomes. Workflow Management Systems allow you to define different workflows for different types of jobs or processes. So, for example, in a manufacturing setting, a design document might be automatically routed from designer to a technical director to the production engineer. At each stage in the workflow, one individual or group is responsible for a specific task. Once the task is complete, the workflow software ensures that the individuals responsible for the next task are notified and receive the data they need to execute their stage of the process. Workflow management systems also automate redundant tasks and ensure uncompleted tasks are followed up. Workflow management systems may control automated processes in addition to replacing paper workorder transfers. If for example the above design documents are now available as Autocad but the workflow requires them as Catia an automated process would implement the conversion prior to notifying the individual responsible for the next task. This is the concept of dependencies. A workflow management system reflects the dependencies required for the completion of each task.[...]
http://en.wikipedia.org/wiki/Workflow_management